LUMI Audio FAQ
Q:What guarantee is offered on Lumi Audio products?
All Lumi Audio products carry a 1- year warranty against manufacturing defects and workmanship. Quality is our foundation and we stand behind each and every product we design and manufacture.
Q:What should I do if I cannot find the products that I need?
Our dedicated sales team is ready to answer any questions you have. If you cannot find what you are looking for, please contact us. Most often we can offer the same or an alternative product solution to meet your needs.
Q: Does Lumi Audio have custom capabilities?
Absolutely! We have an in-house design and engineering teams that can quickly take your idea from concept to completion. We have the expertise and resources you need to see the product development process through completion.Simply contact us with your custom requirements.
Q: What should I do if I have questions about your products?
If you cannot find the information you need on our website please contact us—and contacting us is easy!If you don’t currently have a dedicated sales representative please email at firstname.lastname@example.org. Click here or see the OEM/ODM menu above..
One of our team will quickly reply!
Q: Are your factories audited?
All of our factories meet strict standards and are audited frequently.We own a complete audit profile that includes most of the information required by our clients that are performing a factory audit. Our intent is to provide the most thorough, detailed audit information in order to enhance the confidence of our customers. In addition, Lumi Audio factories carry the necessary worldwide certifications that our customers require to sell products in each of their respective markets.
Q: What are your payment terms?
T/T and L/C are the most common forms of payment. Lumi Audio operates via an advanced ERP system. This allows factory production to rapidly occur as payments are efficiently and accurately processed.
Q: How do I get pricing information and are discounts available for large orders?
Our sales representatives can provide you with detailed pricing on products and discounts. Due to the fact that larger quantity orders allow us to reduce material costs, we pass these savings to you in the form of price discounts on larger quantity orders.
Q: What is the lead time for samples and normal order?
Sample lead time for most standard products is within one week.Production samples are available approximately 45 days after the receipt of order. When possible, Lumi Audio offers free and reduced cost for most samples.
Q: Can I make a trial order of small quantity before I place a large order?
Trial orders are available for quality testing and market research. Costs will vary depending on the product and availability.
Q: Why should I buy from Lumi Audio?
Unlike many China-based factories, we have the experience and financial stability to provide you with confidence and long-term growth for your company. We value the trust placed in us and we value every customer we serve.
Contact us today, so we can show you the Lumi Audio Difference!